Shipping policy

Shipping & Shopping Policy

Last Updated: September 21, 2026

Thank you for shopping with us! We offer a combination of products that are stocked and shipped directly by our store and products that are fulfilled by trusted third-party suppliers. Because of this, shipping times and fulfillment methods may vary by product.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or holidays will begin processing on the next business day.

Some products may require additional processing time. If a product has a longer processing period, that information will be noted on the product page whenever possible.

Shipping & Delivery Times

Shipping and delivery times may vary depending on the product, supplier, fulfillment location, shipping method, destination, carrier, and other factors.

Estimated delivery times are provided on the applicable product page or at checkout when available. These estimates are not guaranteed, and some orders may take longer than the estimated timeframe due to supplier processing, carrier delays, customs, holidays, weather, or other circumstances outside our control.

For products fulfilled by third-party suppliers, processing and shipping times may vary from one product to another.

As a general estimate, domestic orders may typically arrive within 3–10 business days after processing, while international orders may take approximately 7–30 business days after processing. These timeframes are estimates only and may vary.

Dropshipped Products

Some products are shipped directly from one of our third-party suppliers rather than from our store.

For these products:

● Your order may be shipped in separate packages.

● The package may arrive separately from other items in the same order.

● The return address may be different from our store address.

● Tracking information may not become available immediately after an order ships.

● Packaging, labeling, and shipping carrier may vary.

● Processing and delivery times may vary depending on the supplier and product.

You will not be charged additional shipping simply because your order is divided into multiple shipments unless a separate shipping charge was clearly disclosed at checkout.

Products We Stock

Products that are held in our own inventory are shipped directly by us or through our designated fulfillment provider.

We make reasonable efforts to keep inventory information accurate. In the event that an item becomes unavailable after an order is placed, we will contact you regarding available options, which may include waiting for the item to become available, selecting an alternative product, or receiving a refund.

Tracking Information

When tracking information is available, it will be provided to you by email or through your order information.

Tracking information may take 24–72 hours to begin showing movement after a shipping label has been created.

If tracking indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the carrier’s delivery information. If you still cannot locate the package, contact us and we will assist you in determining the appropriate next steps.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing an accurate and complete shipping address when placing an order.

If you realize that you entered an incorrect address, contact us as soon as possible. We will make reasonable efforts to correct the address before the order is shipped, but we cannot guarantee that changes can be made after an order has entered processing or shipment.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

Lost, Stolen, or Delayed Packages

Once an order has been shipped, delivery is handled by the applicable shipping carrier.

If a package is delayed, lost, or marked as delivered but cannot be located, we will work with you and, when appropriate, the shipping carrier or fulfillment supplier to investigate the issue.

We cannot guarantee replacement or refunds for packages confirmed by the carrier as delivered, particularly when the package was delivered to the address provided at checkout. Each situation will be reviewed individually.

Damaged Items

If your order arrives damaged, please contact us as soon as possible after delivery.

Please provide:

● Your order number

● A description of the damage

● Clear photographs of the damaged product

● Photographs of the shipping packaging, if applicable

Do not discard the product or packaging until we have had an opportunity to review the issue, as the supplier or carrier may require photographs or other information.

Missing Items

If you receive your order and an item is missing, contact us so we can review the shipment.

For dropshipped orders, remember that products from the same order may arrive in separate packages.

Changes or Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will attempt to accommodate cancellation requests made before an order has been processed or shipped. However, once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

If an order cannot be canceled, you may need to follow our return policy after receiving the product.

International Orders

International customers are responsible for complying with applicable import requirements in their country.

Depending on the destination, international orders may be subject to customs duties, taxes, brokerage fees, or other charges imposed by the destination country. Unless specifically stated otherwise at checkout, these charges are the customer’s responsibility.

International delivery times may also be affected by customs processing.

Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy.

Some products may have different return requirements depending on whether they are stocked by us or fulfilled by a third-party supplier. Any product-specific return restrictions will be disclosed where applicable.

Please review our Return & Refund Policy before making a purchase.

Contact Us

If you have questions about an order, shipping, or delivery, please contact our customer service team through the contact information provided on our website.

Please include your order number whenever possible so that we can assist you more quickly.

Thank you for shopping with us!

Contact Us

Have questions about your shipment? Reach out to us at support@94bentleyllc.com.