Frequently Asked Questions
Welcome to our store! Below you’ll find answers to some of the most common questions about ordering, shipping, products, returns, and more.
Ordering
How do I place an order?
Simply browse our products, add the items you would like to purchase to your cart, and proceed to checkout. Enter your shipping and payment information, review your order, and complete your purchase.
You will receive an order confirmation after your purchase has been successfully placed.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible.
We will do our best to accommodate your request before your order enters processing or fulfillment. Once an order has been processed or shipped, we may no longer be able to make changes or cancel it.
Can I order multiple products at once?
Yes. You can purchase multiple products in the same order.
Please keep in mind that products may be fulfilled from different locations or suppliers. As a result, items from the same order may arrive in separate packages and at different times.
Shipping & Delivery
How long will my order take to arrive?
Shipping and delivery times may vary depending on the product, supplier, fulfillment location, shipping method, destination, and carrier.
Estimated delivery times will be provided on the product page or at checkout when available.
As a general estimate, domestic orders may typically arrive within 3–10 business days after processing, while international orders may take approximately 7–30 business days after processing.
These are estimates and are not guaranteed delivery dates.
How long does it take to process my order?
Orders are typically processed within 1–3 business days after payment has been successfully received.
Some products may require additional processing time depending on the supplier or fulfillment method.
Why did my order arrive in multiple packages?
Some products are shipped directly from different suppliers or fulfillment locations.
If you purchase multiple products, they may be shipped separately and may arrive at different times. You will not necessarily receive everything in one package.
How will I know when my order has shipped?
When tracking information is available, we will provide it through the email address associated with your order or through your order information.
Please allow 24–72 hours for tracking information to begin showing movement after a shipping label has been created.
What if my tracking information hasn’t updated?
Tracking information may take some time to update after your package has been shipped.
If your tracking information has not updated for an extended period of time, please contact us with your order number and we will help investigate the situation.
What if my package is delayed?
Delivery times are estimates and can occasionally be affected by carrier delays, weather, holidays, customs, supplier processing, or other circumstances outside our control.
If your package appears significantly delayed, please contact us and we will do our best to assist you.
What if my package says “delivered” but I can’t find it?
First, please check around your delivery location, with household members or neighbors, and review the carrier’s delivery information.
If you still cannot locate your package, contact us and we will help determine the appropriate next steps.
Products
Are your products shipped directly from your store?
Some products are stocked and shipped by us or our fulfillment provider, while other products are shipped directly from third-party suppliers.
Because of this, fulfillment methods, packaging, shipping carriers, and delivery times may vary by product.
Are your products new?
Unless otherwise stated on the product listing, our products are sold as new.
Product descriptions will provide additional information about the item, including relevant features, materials, dimensions, or specifications when available.
Will the product look exactly like the pictures?
We make reasonable efforts to display products accurately. However, colors may appear slightly different depending on your device or screen settings.
For products fulfilled by third-party suppliers, packaging and labeling may also vary.
Is everything shown on the website currently in stock?
We make reasonable efforts to keep our inventory information accurate. However, availability can occasionally change before an order is processed.
If an item becomes unavailable after you place an order, we will contact you regarding available options.
Returns & Refunds
Do you accept returns?
Our return eligibility depends on the product and the circumstances of the return.
Please review our Return & Refund Policy for complete information about eligible returns, timeframes, and requirements.
What if I receive a damaged or defective product?
Please contact us as soon as possible after receiving the item.
Include your order number, a description of the issue, and clear photographs of the product and packaging when applicable. We will review the situation and determine the appropriate resolution.
What if I receive the wrong product?
If you receive an item that is different from what you ordered, please contact us as soon as possible with your order number and photographs of the item you received.
We will review the issue and assist you with the next steps.
How long does it take to receive a refund?
Once an approved refund has been issued, the time it takes for the funds to appear in your account can vary depending on your payment provider or financial institution.
International Orders
Do you ship internationally?
International shipping availability depends on the product and destination.
Available shipping options will be displayed during checkout when applicable.
Will I have to pay customs fees or taxes?
International orders may be subject to customs duties, taxes, brokerage fees, or other charges imposed by the destination country.
Unless specifically stated otherwise at checkout, these charges are the customer’s responsibility.
Why can international orders take longer?
International orders may require additional time for transportation and customs processing. Delivery times can therefore vary significantly depending on the destination and other circumstances.
Payment & Security
What payment methods do you accept?
Available payment methods will be displayed during checkout.
Is my payment information secure?
We use the payment processing and security measures provided by our payment providers and ecommerce platform to help protect transaction information.
We do not ask customers to send payment information through email or social media messages.
Will I receive an order confirmation?
Yes. After successfully placing an order, you should receive an order confirmation using the contact information provided during checkout.
If you do not receive one, please check your spam or junk folder before contacting us.
Contact Us
I have another question. How can I contact you?
We’re happy to help!
Please contact us through the contact information provided on our website. When contacting us about an order, please include your order number whenever possible so we can assist you more quickly.
We appreciate your business and thank you for shopping with us!
You can reach us anytime at support@94bentleyllc.com or visit our Contact Us page.