Refund policy
Refund & Return Policy
We want you to love what you ordered from The 94 Collective. If something isn’t right, we’re here to help.
Returns
We accept return requests within 30 days of delivery, unless a different return period or restriction applies to the specific product or supplier.
To be eligible for a return, your item must be:
● Unworn and unused
● In the same condition you received it
● In its original packaging when applicable
● Free from stains, odors, damage, or signs of wear
Proof of purchase or your order number may be required.
Please contact us before sending a return. Returns sent without prior approval may not be accepted.
Supplier-Specific Return Policies
Because The 94 Collective works with multiple suppliers, return eligibility, return timeframes, return shipping costs, and return instructions may vary depending on the product and supplier.
While we aim to provide a consistent return experience, certain products may be subject to the individual supplier’s return requirements or restrictions.
Please contact us before returning any item. We will review your order and provide the correct return instructions, including the appropriate return address and any supplier-specific requirements.
Do not send a return directly to the address shown on your original package unless instructed to do so by The 94 Collective, as this may not be the correct return location.
If a product has return conditions that differ from our standard policy, those conditions will be communicated to you before the return is processed.
Refunds
Once your return is received and inspected, we’ll let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow several business days for your bank or payment provider to process and post the refund.
Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.
Include your order number and clear photos of the item and packaging so we can review the issue.
If the item is confirmed to be damaged, defective, or incorrect, we’ll work with you to make it right through a replacement, refund, or other appropriate solution.
Non-Returnable Items
Certain items may not be eligible for return, including:
● Final-sale or clearance items marked as non-returnable
● Gift cards
● Personalized or custom-made products
● Items that have been worn, used, washed, altered, or damaged after delivery
● Certain personal-care or hygiene-related products once opened
Additional supplier-specific exclusions may apply. Any known return restrictions specific to a product will be noted on the product page when applicable.
Return Shipping
Unless an item arrived damaged, defective, or incorrect, customers are generally responsible for return shipping costs.
Because return requirements can vary by supplier, please contact The 94 Collective before shipping your return. We’ll provide the appropriate instructions and return destination for your specific order.
Exchanges
The fastest way to get a different size, color, or item is generally to return the eligible item and place a new order once your return has been approved.
Availability of exchanges may vary depending on the supplier and product.
Lost or Missing Packages
If your tracking shows your package as delivered but you haven’t received it, please follow the steps listed on our Track Your Order page.
We are not responsible for packages lost due to an incorrect shipping address entered at checkout. However, contact us if you experience a delivery issue and we’ll do our best to assist you.
Cancellations
If you need to cancel or change an order, contact us as quickly as possible. We cannot guarantee cancellations or changes once an order has entered processing or has been shipped.
Questions About a Return or Refund?
Contact The 94 Collective with your order number and a description of the issue, and we’ll be happy to help.
Be You. Do You. — The 94 Collective
.